Business Analyst

Are you a passionate Business Analyst seeking a new and challenging opportunity? Cucumber is a technology and innovation partner to clients across a variety of industries and we are actively seeking a talented BA professional to join our incredible team.

Business Analysts at Cucumber are at the heart of how we work with clients, working with companies even before the technical challenge to solve is clear, understanding the problem first, looking at the strategy, the project options, definition of priorities, through to the design and delivery of new solutions.  It is expected that at least 70% of the role is spent directly within project work with the rest working on internal and practice development activities.

We are looking for a Business Analyst who is experienced working directly with clients capturing and analysing business requirements and working with the development team to create and implement solutions that drive digital transformation. This role will incorporate design thinking and research that seeks to identify root causes that will enable our development teams to address the right problem.

Position: Business Analyst
Location: Tauranga-based
Job Type: Full-time

Responsibilities:

  • Provide hands-on Analysis and Product Management support to clients from pre-sales through to implementation and continuous improvement.

  • It is expected that this role will be split 50% BA tasks and 50% Product Management tasks but will vary depending on the client work and requirements.

  • Facilitate internal & client facing workshops to define & understand business objectives, success criteria, personas, user journeys & user goals.

  • Identify & carry out relevant user research activities for projects to inform requirement decisions & prioritisation.

  • Elicit business, technical, and functional requirements from multiple sources and critically evaluate to ensure requirements reflect user needs & will deliver true business value.

  • Effectively present high-level requirements via business process diagrams, information architecture, site maps, wireframes, user stories, use cases & other relevant output formats.

  • Analyse technical & functional solution options that satisfy requirements to provide recommendations on options that best meet the client needs.

  • Accurately estimate the time and resource requirements required for discovery & design activities as required.

  • Direct & manage the scope, requirements (both written & visual) throughout the Discovery & Design phase for projects as required.

  • Identify system &/or process deficiencies within project lifecycles & develop, recommend possible solutions. 

Key Requirements:

  • 5 years+ experience as a Business Analyst experience working on service delivery.

  • The ability to change approach or methodology to best suit the customer or project and the ability to adapt to different customer domains and digital technologies.

  • Understands data analysis, can navigate a variety of systems/platforms, experience with systems analysis, experience in software development projects as a BA, experience around the building of data dashboards.

  • Solid understanding and practical experience in design thinking or human-centered design principles.

  • Can align digital solutions with broader business objectives and identify technology leverage points.

  • Demonstrated experience in managing projects, timelines, budgets, and resources.

  • Very strong verbal and written communication skills for effective liaison and complex concept translation between internal, external, technical, non-technical, senior, and end user stakeholders.

  • Proven ability in managing client relationships, understanding client needs, and ensuring satisfaction.

  • Strong collaborative skills to work effectively with cross-functional teams.

  • Eagerness to explore new technologies and approaches

Nice-to-Have:

  • Product management experience

  • Experience with AI and Data tools/projects

Why should you come and work for Cucumber? 

  • We value collaboration, innovation. You get to work with some amazing clients and supportive colleagues, solving worthwhile challenges for some of New Zealand’s iconic companies.

  • Meaningful work that allows you to contribute to a mission you believe in.

  • We are unanimously passionate about delivering value for our clients.

  • A diverse and inclusive work environment where you can connect with colleagues from around the world

  • We have awesome offices in one of the most livable cities in the world - with on-site parking!

  • Work-life balance. We are family friendly and also offer flexible work options but have a fantastic company culture and we are looking for someone who can be based locally and contribute to our collaborative team.

  • We have a robotic garden and a Tardis. Yes, really.

  • Opportunities to learn new skills, grow and be challenged.

  • Supportive, close-knit company culture with monthly social activities consisting of go-karts, harbour cruises, bowling, mini-golf, regular birthday celebrations and BBQ’s.

How to Apply:

If you're ready to contribute to the evolution of technology solutions for us and our amazing clients, we'd love to hear from you. Please submit your resume and a brief cover letter highlighting your relevant experience to tom.bowen@cucumber.co.nz

Join us in shaping the future of technology at Cucumber.

Application close date: 21st March 2024